The following report is by The Spoon:
Now, it looks like food-ordering platforms DoorDash and Uber Eats are taking their turn to roll out AI tools.
This week we learned of DoorDash’s AI-powered voice ordering, which the company is rolling out as part of its merchant solutions portfolio. At first available in select markets, the new AI voice agents will be the first point of contact for restaurants leveraging DoorDash’s white-label voice-order platform. The company says AI voice ordering can take orders in different languages.
The AI will be trained on each operator’s menu and make personalized upsell recommendations. DoorDash makes clear that live human agents will be standing by to jump in if additional support is needed.
And, courtesy of Bloomberg, we also learned this week that Uber Eats is working on a new AI-powered chatbot for its food-ordering app. Techcrunch writes the new AI chatbot will ask users about food budgets and preferences and help them place an order. The Uber Eats AI chatbot news comes a month after DoorDash confirmed it is also working on an AI chatbot.
AUTHOR COMMENTARY
The slothful hideth his hand in his bosom; it grieveth him to bring it again to his mouth.
Proverbs 26:15
As I have noted before, the AI push is being felt in all sectors, but none more so than the service and hospitality sectors; completely replacing lower wrung staff and employees. And because these two apps are very popular, because of the convenience factor, so many people will just readily accept this takeover.
[7] Who goeth a warfare any time at his own charges? who planteth a vineyard, and eateth not of the fruit thereof? or who feedeth a flock, and eateth not of the milk of the flock? [8] Say I these things as a man? or saith not the law the same also? [9] For it is written in the law of Moses, Thou shalt not muzzle the mouth of the ox that treadeth out the corn. Doth God take care for oxen? [10] Or saith he it altogether for our sakes? For our sakes, no doubt, this is written: that he that ploweth should plow in hope; and that he that thresheth in hope should be partaker of his hope. (1 Corinthians 9:7-10).
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